Most orders are processed within 1–2 business days.

After dispatch, delivery usually takes 5–12 business days, depending on your location and local carrier conditions.

Yes — we currently offer free shipping on all orders.

No. Delivery times are estimates only and may occasionally be affected by customs, local carriers, weather, peak periods, or other transit delays outside our control.

If your order appears unusually delayed, contact us and we’ll gladly help check the latest shipping status.

Depending on the destination country, customs duties, import taxes, or local carrier handling fees may apply.

These charges are outside our control and are the customer’s responsibility unless otherwise stated at checkout.

Once your order ships, you’ll receive a tracking email.

You can also check your order status anytime on our Track Your Order page.

Tracking updates may take 24–72 hours to appear after dispatch. That delay is normal.

Please first check with household members, neighbors, or building management, and contact the carrier for delivery details.

If you still can’t locate the parcel, contact us and we’ll help with the next steps.

If a parcel is confirmed lost in transit, we may offer either a replacement shipment or a full refund.

Yes — we offer a 30-Day Money-Back Guarantee starting from the date your order is marked as delivered.

Yes, eligible change-of-mind return requests can be made within 30 days of delivery.

The item must be unused, in its original condition and packaging, and include all parts and accessories.

For change-of-mind returns, return shipping is the customer’s responsibility.

We recommend using a tracked shipping method.

Please contact us within 5 days of delivery and include clear photos or a short video if possible.

Depending on the issue, we may offer a replacement, a partial refund, or a full refund.

Not always. In many cases, we may not require the item to be returned in order to resolve the issue faster.

Approved refunds are usually processed within 5–10 business days.

Your bank or payment provider may need additional time to post the refund.

Yes — orders can be cancelled within 6 hours of purchase by contacting our support team.

Please contact us as soon as possible.

If the order has already been processed or shipped, changes may no longer be possible. Orders affected by incorrect or incomplete addresses may be subject to additional shipping charges or partial refund terms.