Return & Refund

Thank you for shopping with In Comforts. We want you to feel confident placing an order. This policy explains returns, refunds, replacements, and cancellations.

1) Contact Us First (Return Authorization Required)

All return/refund requests must be submitted to: support@incomforts.com

Please include:

• Order number

• Email used at checkout

• A brief description of the issue

• Photos/videos if the item is damaged/defective/wrong

Important: Do not send items back to the address on the package. That is not our return address. If your request is approved, we’ll provide return instructions and the correct return address.

2) Change-of-Mind Returns (Correct Item Received)

We accept change-of-mind return requests within 30 days of delivery (based on the carrier “Delivered” scan) if:

• The item is unused and in original packaging

• All parts/accessories are included

• Proof of purchase is provided (order number)

Return shipping costs for change-of-mind returns are paid by the customer. We strongly recommend using a trackable shipping method.

If the returned item shows signs of use, damage, or missing parts, the refund may be reduced to reflect the item’s loss in value, or the return may be refused.

3) Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, missing parts, or you received the wrong item, please contact us within 5 days of delivery.

To help us resolve it quickly, please send:

• Clear photos of the product

• Photos of the packaging and shipping label

• If possible: a short unboxing video or a video showing the issue

If confirmed, we will offer (depending on the case):

• Free replacement shipped to you

• Full refund

• Partial refund

In many cases, we may not require a return to speed up resolution.

4) Non-Returnable Items

For safety and hygiene reasons, certain items may be non-returnable, including (when applicable):

• Personal care / hygiene items

• Items clearly marked Final Sale or Clearance

• Gift cards

• Downloadable/digital products

If an item is non-returnable, it will be clearly marked on the product page.

5) Refunds (How You Get Your Money)

Approved refunds are issued back to the original payment method.

Timing:

• We typically process refunds within 5–10 business days after approval (or after the return is received and inspected, if a return is required).

• Banks/card issuers may take additional time to post the refund.

6) Not Delivered / Lost in Transit

If tracking shows no meaningful movement for an extended period, or the package is confirmed lost, contact us and we will investigate.

If a package is confirmed lost in transit, we will offer:

• a replacement shipment, or

• a full refund

7) Delivered but Not Received

If tracking shows “Delivered” but you did not receive the package:

• Check with household members, neighbors, and building management (if applicable)

• Contact the carrier for additional delivery details

• Contact us as soon as possible so we can assist with the carrier inquiry/claim

8) Incorrect Address / Refused Delivery

Please double-check your shipping address at checkout.

If a package fails delivery due to an incorrect/incomplete address, refused delivery, or recipient unavailability, shipping fees may be non-refundable. Depending on the situation, we may offer:

• Reshipment (additional shipping may apply), or

• Partial refund (if applicable)

9) Cancellations

You can request a cancellation within 6 hours of placing the order by emailing support@incomforts.com.

If the order has already been processed or shipped, it can’t be cancelled and will follow the return process (if eligible).

10) Contact

If you need help, contact us at: support@incomforts.com