Shipping Policy

Thank you for shopping with In Comforts. Below you’ll find how shipping works: processing, delivery estimates, tracking, and what we do if something goes wrong.

1) Processing Time

We typically process orders within 1–2 business days (Monday–Friday, excluding holidays).

During promotions, holidays, or high-demand periods, processing may take slightly longer — but we always aim to ship as fast as possible.

2) Shipping & Delivery Times

We offer free shipping on all orders.

Estimated delivery time after dispatch:

• Standard Delivery: 5–12 business days

Delivery times are estimates, and can be affected by factors outside our control (carrier delays, weather, peak seasons, customs checks where applicable, etc.).

3) Shipping Cost

✅ Free shipping on all orders (no minimum purchase required).

4) Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information.

Please note: tracking updates may take 24–72 hours to appear after dispatch.

5) Shipping Restrictions

Some items may have shipping limitations due to size, weight, or local restrictions.
If your order is affected, we’ll contact you promptly.

6) Delivery Issues / Delays

If your tracking shows unusual delays or you have concerns, email us — we’ll help you:

• verify your tracking status,

• contact the carrier if needed,

• and work toward a solution as quickly as possible.

7) Incorrect Address / Refused Delivery

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned due to:

• an incorrect or incomplete address,

• refusal by the recipient,

• or delivery failure due to recipient unavailability,

we may offer (depending on the situation):

• Reshipment, or

• Refund

To avoid issues, please double-check your address before placing the order.

8) Lost or Missing Packages

If your package is confirmed lost in transit, we will offer:

• a replacement shipment, or

• a full refund

If tracking shows the package as Delivered but you didn’t receive it, contact us as soon as possible. We may ask you to:

• confirm the shipping address,

• check with household members/building management,

• and/or contact the carrier for additional details.

9) Returns & Exchanges

For return/refund terms, please review our Return & Refund Policy.

10) Contact Us

For any shipping or order questions, contact us at: support@incomforts.com

We aim to respond within 24 hours (business days).