Shipping Policy

Thank you for shopping with InComforts. This Shipping Policy explains how we process, ship, and support orders after purchase.

1. Shipping Overview

We currently offer free shipping on all orders.

We work with trusted fulfillment partners and carriers to deliver your order as efficiently as possible.

2. Order Processing Time

Most orders are processed within 1–3 business days after the order is placed.

Please note that processing time is separate from shipping time. Orders are not processed on weekends or public holidays.

3. Estimated Delivery Time

After dispatch, delivery usually takes 5–12 business days, depending on your location and local carrier conditions.

Delivery times are estimates only and are not guaranteed delivery dates.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking email.

Please allow 24–72 hours for tracking updates to appear after dispatch.

You can also check your order status on our Track Your Order page.

5. Delays in Transit

While most orders arrive within the estimated timeframe, delays can occasionally happen due to factors outside our control, including:

• customs inspections or local import processing
• carrier disruptions or transportation issues
• weather events
• holiday periods or high seasonal demand
• remote-area delivery limitations

If your order appears unusually delayed, please contact us and we will help check the status.

6. Customs, Duties, and Import Charges

Depending on the destination country, customs duties, import taxes, or local carrier handling fees may apply. These charges are outside our control and are the customer’s responsibility unless otherwise stated at checkout.

7. Lost in Transit

If tracking shows no meaningful movement for an extended period, or the shipment is confirmed lost in transit, please contact us.

If a parcel is confirmed lost, we may offer:

• a replacement shipment
• a full refund

8. Delivered but Not Received

If tracking shows “Delivered” but you did not receive your package, please:

• check with household members, neighbors, or building management
• contact the carrier for additional delivery details
• contact us so we can help with the next steps

We may ask you to allow a short time for the carrier investigation before a final resolution is provided.

9. Incorrect Address, Refused Delivery, or Unclaimed Packages

Please double-check your shipping address before placing your order.

If an order cannot be delivered due to:

• an incorrect or incomplete address
• refused delivery
• recipient unavailability
• an unclaimed package
• repeated failed delivery attempts

original shipping costs may be non-refundable. Depending on the case, we may offer reshipment, and additional shipping charges may apply. In some cases, a partial refund may be issued.

10. Split Shipments

In some cases, items from the same order may be shipped separately depending on stock availability, warehouse routing, or carrier logistics. If this happens, you may receive multiple tracking updates.

11. Cancellations

If you need to cancel an order, please contact support@incomforts.com within 6 hours of placing the order.

Once an order has been processed or shipped, it can no longer be cancelled and will be handled under our return and refund terms if eligible.

12. Returns and Refunds

For full details about returns, replacements, and refunds, please review our Return & Refund Policy.

13. Contact

If you have any questions about your order, shipping status, or delivery, please contact us at support@incomforts.com.