Return & Refund

Thank you for shopping with InComforts. We want you to feel confident placing an order with us. This policy explains how we handle cancellations, returns, replacements, and refunds.

1. Contact Us First

All return, refund, replacement, or cancellation requests must be submitted to support@incomforts.com.

Please include:

• your order number
• the email used at checkout
• a short description of the issue
• photos or videos if the item is damaged, defective, incorrect, or incomplete

Important: Please do not send any item back to the address shown on the parcel. That is not our return address. If your request is eligible, we will provide the correct return instructions.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee starting from the date your order is marked as delivered by the carrier.

If your item arrives damaged, defective, incorrect, incomplete, or there is a verified delivery issue, we will work with you to make it right with an appropriate solution, which may include:

• a replacement
• a partial refund
• a full refund

If you changed your mind after receiving the correct item, the return conditions in Section 3 apply.

3. Change-of-Mind Returns

We accept eligible change-of-mind return requests within 30 days of delivery if:

• the correct item was received
• the item is unused, in its original condition, and in its original packaging
• all accessories, inserts, and parts are included
• proof of purchase is provided

For change-of-mind returns:

• return shipping costs are the customer’s responsibility
• we recommend using a trackable shipping method
• refunds are issued only after the returned item is received and inspected, or when required by applicable law

If the returned item shows signs of use, damage, wear, missing parts, or is not returned in its original condition, we may reduce the refund to reflect the item’s loss in value, or refuse the return where permitted by law.

4. Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please send:

• clear photos of the item
• photos of the outer packaging and shipping label
• if possible, a short video showing the issue

Once confirmed, we may offer:

• a free replacement
• a partial refund
• a full refund

In many cases, we do not require the item to be returned for damaged, defective, or incorrect-item claims.

5. Lost in Transit

If tracking shows no meaningful movement for an extended period, or the package is confirmed lost in transit, please contact us.

If the parcel is confirmed lost, we will offer either:

• a replacement shipment
• a full refund

6. Delivered but Not Received

If tracking shows “Delivered” but you did not receive the parcel, please:

• check with household members, neighbors, or building management
• contact the carrier for additional delivery details
• contact us as soon as possible so we can help with the carrier inquiry

We may ask you to wait a short period while the carrier investigation is completed before issuing a final resolution.

7. Incorrect Address or Refused Delivery

Please make sure your shipping address is correct before placing your order.

If an order cannot be delivered due to:

• an incorrect or incomplete address
• refused delivery
• repeated failed delivery attempts
• recipient unavailability

original shipping costs may be non-refundable. Depending on the case, we may offer:

• reshipment (additional shipping charges may apply)
• a partial refund

8. Cancellations

Orders may be cancelled within 6 hours of purchase by emailing support@incomforts.com.

If the order has already been processed or shipped, it can no longer be cancelled and will be handled under this policy if eligible.

9. Non-Returnable Items

Certain items may be non-returnable for hygiene, safety, or product-specific reasons, including where applicable:

• personal care or hygiene items after opening or use
• final sale or clearance items
• gift cards
• downloadable or digital products

If an item is non-returnable, this will be clearly stated on the product page.

10. Refund Processing

Approved refunds are issued to the original payment method.

Please allow:

• 5–10 business days for us to process the refund after approval, or after the returned item is received and inspected if a return is required
• additional time for your bank or payment provider to post the refund

Original shipping charges are non-refundable unless the item arrived damaged, defective, incorrect, or the refund is required under applicable consumer law.

11. Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under the law of your country or region.

12. Contact

For any questions, please contact us at support@incomforts.com.